Case Studies

Protecting Frontline Retail Workers During the Pandemic


Protecting Frontline Retail Workers During the Pandemic

Matrix Clinical Solutions, a leader in convenient access to quality healthcare, provides mobile, urgent, and preventative care services to employees and communities, wherever they live or work.

As COVID-19 began sweeping the globe, our reliance on e-commerce escalated like never before. Suddenly, online retail became the safest – and sometimes only – way for many people to obtain essential products and services. Retail workers stepped up to meet the huge demand despite uncertainty and potential risks.

From the onset, one e-commerce giant took swift action to help keep employees protected. Initially, the company worked with smaller health networks and local pharmacies to provide testing, and later, vaccinations. But with thousands of employees working across distribution centers nationwide, the online retailer needed more agile, broad-scale support.


The Advantage of Mobile Clinics

To meet employee health needs quickly and efficiently, the retailer partnered with Matrix Clinical Solutions and our nationwide fleet of Mobile Health Clinics. It began with a pilot program in Arizona that soon expanded to 120 locations throughout the country.

Matrix clinicians administered 9,400 COVID-19 vaccinations at 275 events to company employees and family members. Each mobile clinic had the ability to serve 10 patients per hour and often our Mobile Health Clinics were able to park and provide services right outside our client’s front or back door (making it very convenient for patients to access the care they needed). We also provided increased access with 

additional employee health clinics set up inside the facilities. If a particular location or geographical region required additional support to address a surge in cases, our care teams were able to easily deploy and travel to meet the need.

“Throughout the pandemic, our partners have relied on us to provide the clinical guidance and health solutions needed to protect their workforces and business operations,” said Matrix Chief Medical Officer and Group President, Daniel Castillo, M.D., M.B.A. “These companies have committed to educating and supporting their employees. Working together, we have been able to reduce the risk of infection and keep employees safe.”

The reach of our care delivery has gone far beyond the facility floor. Employees who were informed and vaccinated helped prevent spread of the virus among friends and family members, keeping communities safer as we continued to fight the pandemic.

How Matrix partnered with a State Health Department to provide convenient access to life-saving treatments statewide


How Matrix partnered with a State Health Department to provide convenient access to life-saving treatments statewide


  • Over the course of the pandemic, COVID-19 cases have overwhelmed hospital emergency departments, however this state was facing a dire situation with more than 90% of its surgical and intensive care unit beds in use
  • Monoclonal antibody treatment has helped reduce illness severity, hospital admissions, and death for high-risk patients with COVID-19; treatment must be administered within 10 days of initial symptoms to be effective. While the Federal government was providing the life-saving drug, the challenge for States was to deploy it rapidly and – even more importantly – equitably.
  • People in underserved communities had limited access to care and needed timely treatment – particularly in rural regions with few providers and care facilities capable of administering the life-saving drug


Matrix, a leader in population health management, partnered with a State public health department to rapidly bring convenient access to treatment directly to underserved communities, using Mobile Health Clinics:

  • Mobilization– Matrix deployed eight Mobile Health Clinics, often moving every two weeks to serve areas of highest transmission
  • Treatment– Each mobile clinic was staffed by experienced clinicians who first administered the treatment, then observed patients for an hour to ensure their comfort and safety. Many patients felt better within 24-48 hours and continued recovering at home
  • Privacy and security– Patients received the intravenous treatment in one of three private exam rooms.

8 Mobile Health Clinics

Deployed to underserved communities across the state

18 Sites

Providing patient care and monoclonal antibody treatment

2,500 Patients

Served with quality care

“Our care teams and mobile clinics were not only bringing life-saving treatment to patients who may not otherwise have received it, we were also helping to address health disparities further exacerbated by the pandemic.”

– Daniel Castillo, M.D., M.B.A., Matrix Chief Medical Officer and Group President

State-of-the-Art Mobile Fleet Brings Critical Care Services and Health Innovation to Minnesotans in Underserved Metro Communities


State-of-the-Art Mobile Fleet Brings Critical Care Services and Health Innovation to Minnesotans in Underserved Metro Communities

For more than twenty years, Matrix has helped America stay healthy by providing life-changing healthcare services to individuals wherever they are. This was especially true during the pandemic, when Matrix brought critical healthcare to populations across the US. In Minnesota, Matrix partnered with the Minnesota Department of Health to rapidly deploy mobile clinics to deliver critical COVID-19 services, namely COVID-19 vaccinations and monoclonal antibody treatments. This partnership, and the services delivered, are consistent with Matrix’s vision of ensuring equal access to comprehensive quality care, for everyone, everywhere.

Providing vital healthcare services to underserved communities is a challenge in the best of times. Compound this with the surge of COVID-19 cases and sub-zero temperatures, and you have a sense of the complex challenge the state of Minnesota faced during the most recent wave of the pandemic.

Reducing Severe Illness and Hospitalizations  

Prior to the Mobile Health Clinics, patients in some areas traveled up to 300 miles to get monoclonal antibody treatment. However, with the strategically placed mobile clinics, many residents were able to get treatment right in their own neighborhood. To date, more than 3,000 residents have received the monoclonal antibody treatment through the mobile clinics.

“Matrix is uniquely positioned to help because we can travel with experienced clinicians and state-of-the-art equipment to assist people who might not otherwise receive timely treatment,” said Daniel Castillo, M.D., M.B.A., Matrix Chief Medical Officer and Group President. “Once treated, patients can continue recovering at home, easing the strain on overcrowded health facilities and staff.”

Each mobile clinic has three rooms for patient care and privacy. The intravenous treatment must be administered within 10 days of symptom onset and takes about two hours to complete. After treatment, many patients report feeling better within 24-48 hours.

Focusing on Patient Care and Comfort

In addition to the convenience, Matrix staff is also helping patients overcome language barriers. Several clinicians speak to patients in their native language, including Spanish, Somali and Hmong. Interpreters are also available to help patients feel more at ease.

Creating a positive patient experience is a priority for the Matrix team. “We recently received a phone call from a patient treated at one of our mobile clinics in Minnesota. She lives with multiple sclerosis and also previously had a stroke,” noted Matrix Clinical Director Meg Reese. “The patient said she felt taken care of from the moment she arrived in the parking lot, where our crew member helped her out of the car and into the clinic. She complimented the staff’s dedication to patient care and described them as being the ‘best ever’ at what they do. Comments like that are so rewarding and fuel our passion to help.”