Webinar: Care Is Shifting Home — But Most Organizations Aren’t Ready

Home-based care is no longer optional. As patients, payers and providers increasingly look beyond the hospital, health care professionals face a critical question: how can they deliver care in the home in a way that improves outcomes while controlling costs?

Our recent webinar, in collaboration with Becker’s Healthcare and featuring Matrix Medical Network CEO Catherine Tabaka, examined these challenges through the lens of process improvement, highlighting how payers, providers and ACOs are navigating the realities of home-first models:

Identifying the Right Patients

One of the biggest hurdles is knowing which patients benefit most from home-based care. Without strong data insights and clear frameworks, organizations risk spreading resources too thin or failing to support the patients who need it most.

Coordinating Across the Care Continuum

Fragmented communication between hospitals, primary care providers, specialists and in-home teams continues to impact outcomes. The panel stressed the need to align clinical, operational and technology stakeholders around shared goals to create consistent, coordinated care pathways.

Scaling Without Overextending

Expanding home-based programs brings its own set of challenges. Leaders emphasized the importance of sustainable growth models, using technology, flexible staffing and smarter resource allocation to avoid burnout and rising costs.

Real-World Proof Points

When organizations establish clear pathways and coordinated systems, the impact is tangible. Programs highlighted during the session showed measurable improvements in patient engagement, quality scores and reduced hospital utilization.

Thank You to Our Panelists

A special thank-you to the panelists for sharing their expertise:

• Catherine Tabaka, Chief Executive Officer, Matrix Medical Network
• Randi Protter, MD, FACP, NCMP, Senior Medical Director, Provider Performance and Clinical Transformation, Horizon Blue Cross Blue Shield of New Jersey
• Thomas R. Graf, Vice President and Chief Medical Officer, Florida Blue Medicare
• Nate Miller, MSPT, Senior Vice President of Operations, ClearSky Health