Introducing Telehealth

In response to the COVID-19 pandemic and upon receiving guidance from the Centers for Medicare and Medicaid Services (CMS) to expand access to care via telehealth, Matrix developed a unique telehealth program for health plan members. By leveraging telehealth, Matrix can conduct risk adjustment services through virtual Comprehensive Health Assessments (CHAs), an approach that delivers accurate risk assessment diagnoses combined with screening for COVID-19 symptoms. This solution enables Matrix to expand access to care, make health management easier and ultimately improve the efficiency of the healthcare delivery network.


Is Telehealth on Par with In-Person Risk Adjustment Assessments?

The opportunity to sit down with patients face-to-face, create a human connection, confirm existing chronic conditions and uncover any new health issues is considered an industry best practice. Or at least it was until COVID-19 became a pandemic.

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Comparing NPS for Telehealth and In-Home Assessments

Net Promoter Score (NPS) is a management tool used to measure member loyalty or affinity. Data has…

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Conferences and News about Making Telehealth Changes Permanent

For those of us working on telehealth and risk adjustment, it’s been a whirlwind recently with the…

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Telehealth Targeting Strategies

Today, I’d like to present a survey of telehealth strategies focusing on the timing and…

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Risk Adjustment from Early Telehealth Visits

With a couple months of experience completing prospective visits virtually, it’s natural to ask how…

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Clarification of Coding for Medicare Advantage

There have been a lot of questions about appropriate coding for telehealth visits. Let’s recap some…

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Telehealth Risk Adjustment by Line of Business

Here is a recap of how telehealth visits can be used for risk adjustment by line of business:

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Contact Matrix Medical Network

We welcome any inquiries and requests for further information about our organization, telehealth offering, and general questions or comments. Please fill out the form below to get in touch and we will get back to you shortly.