What we offer

Risk Adjustment Expertise

Matrix has developed an unique telehealth program to complete extensive clinical reviews and diagnosis of chronic conditions through virtual Comprehensive Health Assessments.

Clinical Expertise

Credentialed clinicians provide targeted support, enabled by telehealth, utilizing health questionnaires to identify at-risk individuals.

Enhanced Options

Clinicians can perform COVID-19 related symptom screening for members to help keep them safe in addition to ensuring care coordination or referrals for follow-up care.

What we deliver

Streamlined technology options

We use industry leading platforms for direct-to-member calls via applications that meet HIPAA compliance.


Clinicians can direct members or their caretakers to measure height, weight, pulse, blood pressure, and/or oxygen saturation (O2 sat). They can also use the device’s camera to look at rashes, discolorations, or other visible issues.

Coding and Reporting

Our proprietary platform is used to capture, analyze and submit diagnosis.

Matrix has successfully completed tens of thousands of telehealth comprehensive health assessments

Telehealth has now become an essential part of our overall member outreach strategies aimed to maximize member engagement. While the COVID-19 pandemic was the catalyst for enhanced telehealth options, we anticipate telehealth will remain a parallel solution to in-person care as part of the risk adjustment infrastructure

Health plans implement telehealth to:

Mitigate risk by assessing and identifying risk factors

Provide care continuity and monitoring for members that are still at-risk from their chronic condition(s) and are limiting outside contact

Engage members that may be hesitant to agree, or are refusing the option for in-person care

Let us be your partner in engaging those who need our care today